Job Description
Full job descriptionPurpose and Scope of the Job:Manages and leads a team of reception staff. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members. Leading and developing a group of staff or volunteers, ensuring that the service offered to customers delivered in accordance with their preferences and needs. Main Duties and Responsibilities/Performance Standards:Creates an inspires team environment with an open communication cultureSets clear team goalsMonitors team performance and report it to ED supervisorAssists the ED receptionist team in peak timeMakes sure that reception staff follow the sequences of service by given the priority to urgent case based on patient medical condition and medical team recommendationMotivates team membersTeaches and trains team members on various customer service strategies
Responsibilities + Skills
Education
Ability to interacAbility to interact and communicate with people over the telephone, often in stressful situations.t and communicate with people over the telephone, often in stressful situations.
Experience
Experience: 1 to 2 years experience directly related to the duties and responsibilities specified
