Job Description

The Call Center Coordinator is responsible for promoting and coordinating the hospital’s Delivery Party Reception Services, which include food packages, floral arrangements, celebration services, and salon bookings. In addition, the coordinator provides administrative and client-support assistance to the Shifa Lite Dietitians, helping facilitate client menu selections and ensuring smooth communication between the nutrition team and clients. This role requires excellent customer service, organization, and coordination skills, reflecting the hospital’s high hospitality standards.  Main Duties and Responsibilities/Performance StandardsDelivery Party Reception Promotion & Customer EngagementConduct outbound calls to promote Delivery Party Reception packages, including food bundles, flower arrangements, and celebration services.Provide clients with clear explanations of package details, pricing, and customization options.Handle inbound calls and inquiries related to reception services with a welcoming and professional tone.  Booking & Service CoordinationProcess and confirm bookings for:Delivery Party Reception packagesFlower and gift servicesSalon appointments for new mothersCoordinate booking details with the Snr. Hospitality Supervisor in-charge.Ensure all booking information is accurately recorded and communicated to relevant teams.  Shifa Lite Support (Dietitian Assistance)Assist Shifa Lite dietitians by gathering client preferences for meal plans and entering selections into the system.Help clients understand available menu options without providing dietary advice.Support dietitians by organizing menu schedules, updating client records, and ensuring timely submission of weekly menu choices.