Job Description
Full job descriptionPurpose and Scope of the Job:Under the direct supervision, the call center agent answers phone calls, takes down messages, schedule appointments and performs miscellaneous duties as related to his job. Main Duties and Responsibilities/Performance Standards:Answer all in-coming telephone calls and dispose of properly via appropriate transfer, taking down message or follow-up and return callRoute all calls to and from the call center.Routinely checks the queue to monitor calls holdingRoute all calls appropriatelyAppointment confirmationBooking appointments for all doctors and other servicesDistribute change of physician schedule information; appropriately document the change
Responsibilities + Skills
Education
Education: Diploma or Bachelor Degree in any course with medical background
Experience
Experience: 1-year experience directly related to the duties and responsibilities specified.
