Job Description

Full job descriptionPurpose and Scope of the Job:Under the direct supervision, the call center agent answers phone calls, takes down messages, schedule appointments and performs miscellaneous duties as related to his job. Main Duties and Responsibilities/Performance Standards:Answer all in-coming telephone calls and dispose of properly via appropriate transfer, taking down message or follow-up and return callRoute all calls to and from the call center.Routinely checks the queue to monitor calls holdingRoute all calls appropriatelyAppointment confirmationBooking appointments for all doctors and other servicesDistribute change of physician schedule information; appropriately document the changeand re-schedule patients as indicatedMonitoring all schedules for errors or overbookingCall or send SMS to patients that have missed their appointmentOut bound tasks (survey, follow up, EDD, Etc…)Keep a record of the number of patients rescheduled for each doctorAttend and participates in development programs