Job Description

DescriptionAs the Client Advisor, you will be responsible for answering all incoming contacts from customers via phone, emails and chats. The main goal is to ensure that you develop a loyal client base and maximize each opportunity by providing professional customer support and advice on the overall product line if needed. The main responsibilities involve:Assisting customers through phone, chat, emails about their purchases, their in-store experienceKeep good relationships with regular customers and develop a loyalty, trust-based relationship with new onesEnsure customers are provided with accurate, professional and timely responsesProcess and resolve customer complaints with the aim of customer satisfaction and conversionSales-oriented: Advise and propose a personalized service based on your expertise on the product lines and brands