Job Description
DetailsOur client is a financial services company that provides market data and analytics for various asset classes to support financial market participants in making informed decisions.DescriptionAs a member of the client support team, you will be responsible for supporting clients with inquiries regarding market data products. Among the main responsibilities: Customer Support: analyze technical issues and respond to customers inquiries both reactively and proactivelyKeep the customer informed on the status of all open inquiriesGain a deep understanding of the market data products, architecture, and customer baseIdentify trends to address with the client or internally to improve client experience and workflowWork closely with Sales, Relationship Managers, Product, Development and QA to serve as the voice of the customer internally and drive resolution of issues.
Responsibilities + Skills
Education
A supportive and collaborative work environment.A clear promotion path and internal transfers opportunitiesA supportive company culture focused on employee development and satisfaction.The company is very much about evolution and progress.
Experience
