Job Description

A major player in the financial services industry, providing clearing, settlement, and information services for a wide range of financial products. DescriptionThe Client Support role focuses on handling incoming client queries via phone, email, and web portal, providing expertise and advice. Among the main tasks: Handling incoming client inquiries via calls, portal and emails, and setting client expectations for follow-up timing about resolutionsCoordinate when necessary with other teams such as Product, Technology, Legal and Compliance, OnboardingAnalyzing, identifying, and communicating updates about resolutions to clientsParticipate in team meetings and suggest process improvements to increase efficiency and client experience