Job Description
DescriptionAs the Client Advisor, you will ensure that you develop a loyal client base and maximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for answering all incoming contacts from customers via phone, emails and chats. The main responsibilities involve: Assisting customers through phone, chat, emails about their purchases, their in-store experience, or reservations for certain newly opened boutiquesKeep good relationships with regular customers and develop a loyalty, trust-based relationship with new onesEnsure customers are provided with accurate, professional and timely responsesProcess and resolve customer complaints with the aim of customer satisfaction and conversionSales-oriented: Advise and propose a personalized service based on your expertise on the product lines and brands
Responsibilities + Skills
Education
Client-oriented and motivated to provide customers with advice and supportStrong interest in being able to provide information about different brands/products
Experience
Experienced and comfortable with all basic computer skills and applicationsNative level of Japanese language with professional level of Keigo
