Job Description

DescriptionLead, mentor, and support a team of 7-15 members, ensuring high levels of motivation and performance.Manage and monitor KPIs to ensure team objectives are met or exceeded.Conduct regular performance reviews and provide constructive feedback to team members.Serve as the point of contact for escalations, ensuring timely and effective resolution of issues.Develop and implement strategies to improve team productivity and service quality.Collaborate with other departments to streamline processes and enhance customer satisfaction.Foster a positive and collaborative team environment.