Job Description

Client DetailsOur client is one of the largest provider of automotive financial services in the world.DescriptionAs the Service Center Manager you will be leading and managing a Team located in a different prefecture, coordinate with different departments to seek ways to improve the operations of the service center and have a direct impact on the operational excellence of the company focused on corporate finance products and B2B customers inquiries such as car dealers, insurance customers.Among the main responsibilities and tasks:Overall team management (including tracking KPIs, quality assurance, supervision, resource allocation e.g. staff scheduling)Collaborate with related departments to implement various strategies, new projects and plans, to improve efficiency and customer satisfactionPlan and promote improvement of internal business processes and digitalization to enhance business quality and cost efficiency, and overall operational efficiency.Operations related to vehicle leasing: acceptance of applications; preparation of quotations; preparation, sending and collecting contracts; processing of automobile taxes, data management, and related system improvement, etc.