Job Description
DescriptionThe role helps the company clients meet their growth objectives by developing and maintaining close relationships with their clients. Among the main responsibilities: Communicate with clients via phone, email, and in-person to understand their needs and to educate them on the company's offeringsEffectively communicate Client Satisfaction/Dissatisfaction to relevant partiesAchieve subscription renewals so that clients will continue accessing selected research reports, market analysis, and other services included in their subscription package
Responsibilities + Skills
Education
The Team in Tokyo is looking for candidates with the following qualifications:Solid customer service experience handling clientsProficient in Microsoft Office - Word and Excel
Experience
