Job Description

As the Client Advisor, you will ensure that you develop a loyal client base and maximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for answering all incoming contacts from customers via phone, emails and chats.DescriptionAs the Client Advisor, you will ensure that you develop a loyal client base and maximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for answering all incoming contacts from customers via phone, emails and chats.The main responsibilities involve:Assisting customers through phone, chat, emails about their purchases, their in-store experience, or reservations for certain newly opened boutiquesKeep good relationships with regular customers and develop a loyalty, trust-based relationship with new onesEnsure customers are provided with accurate, professional and timely responsesProcess and resolve customer complaints with the aim of customer satisfaction and conversionSales-oriented: Advise and propose a personalized service based on your expertise on the product lines and brandsProfileThe Team is looking for Customer Support oriented candidates with a strong passion for the Luxury Industry and excellent communication skills, motivated to learn and to provide customers with advice and support on the different brands and product lines offered.