Job Description
DetailsOur client is a well-established player in the insurance industry with a substantial workforce. With a strong commitment to innovation and service excellence, they are a trusted provider of insurance solutions in Japan and beyond.DescriptionCreate and update call center manuals, scripts, etc. at the start of new campaign calls and new product launchesGather and analyze KPI and customer feedbackProvide exceptional customer service over the phone.Maintain accurate records of customer interactions and transactions.Collaborate with team members to meet or exceed performance standards.Stay updated with the latest insurance products and services.Adhere to company policies and procedures at all times.
Responsibilities + Skills
Education
If you are passionate about customer service and looking to take your career in the insurance industry to the next level, we encourage you to apply for this DC Call Center Support role in Shinagawa today.
Experience
Prior experience in a call center or customer service role.Strong communication and interpersonal skills.Knowledge of insurance products and services would be ideal but not mandatory.
