Job Description
A Japanese multinational company, it is a global leader in business process outsourcing (BPO) and customer support services. It provides efficient and innovative solutions to clients across a range of industries, focusing on improving customer satisfaction. The company leverages its global scale and expertise to help clients grow and strengthen their competitiveness. It also provides multilingual support in a variety of languages, supporting international business development. If you have the keywords "overseas" and "English" in mind, this is a recommended company for you as it will help you get ahead in the career ladder.DescriptionAccount management for foreign companiesBusiness reviews for clients and stakeholdersRegular communication with clients and listening to their requestsContract negotiations and proposing new businessIdentifying issues in service provision and proposing solutionsCoordinating with internal stakeholders according to client requestsTasks as determined by the company
Responsibilities + Skills
Education
Experience working for a foreign company or experience dealing with foreign clientsBusiness level English proficiencyPC skills (Word, Excel, email, etc.)Ability to smoothly lead a team
Experience
Contact center manager experience or COPC certificationClient service experience