Job Description

You’ll assist customers through their journey, from booking appointments, meeting and greeting, guiding them through the frame and lens selection process, carrying out pre screening, dispensing spectacle and contact lens orders and fitting, adjusting and simple repairs of glasses as well as helping us to grow the business.ABOUT YOUTo excel in customer service, you’ll need to take pride in every task undertaken and make the most of every opportunity that arises. You will maintain the delivery of he highest levels of customer service, playing a valuable part of the customer journey and demonstrating flexibility and team work.A strong understanding of customer needs, an extensive knowledge for our products and passion for the optical world; we expect all of this from our sales advisors.A committed team player, you will be able to offer flexibility, dedication to learning, be confident in talking to people and have refined listening skills. You will be concientous, efficient with an attention for detail, to ensure a high level of accuracy.