Job Description

We are currently looking for a Liaison Offer to join a leading Facilities Management company within South West London dealing with external works to Social Housing properties. The primary function of this role is to interface between all stakeholders in terms of liaison, involvement, community cohesion, customer care, innovation and service deliveryResponsibilitiesCarry out day to day duties of a liaison officer according to the contract assigned.Contribute to a resident forum, bringing together residents and staff. Eventually working with other offices and/or regions to release a national resident’s conference.Support Liaison staff that may be new to the contract or business and ensure synergy in service. Act as the interface between contractor, residents and client and ensure synergies in protocols are maintained.Work with management to develop continuous improvements.Support local office teams, especially RLO staff and where necessary contribute to on community development and CSR issues and community based campaignsMeeting regularly with client teams and residents to maximize on the relationship.Work with RLO teams to support mystery shopping exercises, resident drop ins and quality inspections.Work with colleagues and RLO teams meeting intermittently to ensure synergy of service throughout the sector