Job Description
As a Service Delivery Analyst working within Application Development and Maintenance (ADM) across a huge spectrum of challenges, you will provide IT service management expertise that will transform how our clients conduct their day-to-day business. You will assist the service Engagement Manager to deliver contracted services to our clients in line with ITIL principles. In this varied delivery role, you will build strong team and client relationships, support growth, innovation, and continuous service improvement. On the Service Management career path, as you build your awareness of service delivery and gain experiences across the full scope of delivery processes, as well as financial management, you will be preparing to become an Engagement Manager with full accountability for your own service.
Responsibilities + Skills
Impressive communication skills, logical thinking, an ability to prioritise and meet multiple deadlines with the capacity to get to grips with what our clients need from their services and a resilience to work in a challenging and fast-paced environment
Education
A genuine enthusiasm for technology, and the transformational impact it can have.
Experience
