Job Description
Technologyo Contact Centre and CRM technology deploymento Introduction of GenAI and Agentic AI solutions to enable autonomous and augmented serviceo Data and insight-led approaches to improve future CX outcomesOutsourcingo Transforming and operating BPO contact centre operations Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the timeYour role As a BPO Contact Centre Pre-Sales Specialist, you will support the creation, development, and closing of a sales pipeline of contact centre consulting, technology and outsourcing solutions that contribute to the growth of the Intelligent Customer Operations Practice within Business Services. You will:
Responsibilities + Skills
Be responsible for creating innovative and transformative contact centre solutions for our clients and communicating those solutions in a compelling manner through formal tenders (RFx processes) and pro-actively to clients.
Education
Assist in building a sales pipeline through existing and new stakeholder networks (both internally at Capgemini and externally with new clients).
Experience
