Job Description

Job IntroductionAre you an experienced Complaints & Queries Coordinator with experience in environments like the Aggregate, Asphalt or Heavy Industrial sector and looking for your next permanent role? The please read on as we may just have the role for you.At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.We are currently looking for an experienced Complaints & Queries Coordinator to join our friendly team based at Tarmac ‘The Hub’ in Mountsorrel, Quorn, near to Loughborough in Leicestershire.The role is easily commutable from such locations as Loughborough, Leicester, Melton Mowbray, Barrow upon Soar, Syston, Shepshed, Coalville, Ashby-de-la-Zouch, Ibstock, Swadlincote, Measham, Tamworth, Atherstone, Hinkley, Nottingham, Derby, Long Eaton, Kegworth, Burton upon Trent and the surrounding areas.The role of Complaints & Queries Coordinator will work in office for 2 days per week, this will be for 6.75hrs per day and will be a Wednesday and Thursday or Friday; flexibility on the latter to meet with the business needs.Role ResponsibilityYou as a Complaints & Queries Coordinator will work cross-functionally within our Business Administration Team; this will primarily include the day-to-day communications to coordinate and facilitate the complaints handling process from receipt to closure to ensure that all complaints are managed in adherence to the timescales and procedures set out in Tarmac’s Complaint Handling Policy.