Job Description
About this role About BlackRockBlackRock’s purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. As of March 31, 2022, the firm managed approximately $9.57 trillion in assets on behalf of investors worldwide.About Client ExperienceThe CX organization, situated within Technology & Operations, touches all aspects of the client journey, and is aligned across 4 key pillars: Onboarding (Contracting, Client & Product Implementation, Due Diligence), CX Operations (COM, Invoicing, Reporting), CX Delivery (Client Experience Management, Whole portfolio Solutions Servicing), and CX Transformation (COO, Projects & Engineering, Analytics, Research). Our vision is to make service so simple it becomes a source of alpha for BlackRock.Team OverviewClient Invoicing Services (CIS) is a global team of approx. 80 and is part of the CX organization.CIS provide management and performance fee invoices for institutional separately managed account clients and retail relationships located in the Americas, EMEA and APAC (excluding Japan). CIS is responsible for reviewing fee terms within client agreements, ensuring invoices and internal accruals are raised in line with these agreements and following up with clients to ensure collection of revenue. Global CIS Operations teams are currently located in Budapest, Edinburgh, Delaware and Gurgaon.
Responsibilities + Skills
Build and manage relationships with global partnersAccurately set up and maintain client billing records in internal systemsReview/complete complex invoice calculations ensuring they are in accordance with the Investment Management Agreement (IMA)
Education
Ability to meet and exceed deadlines individually and as part of a teamProvide outstanding client service through quick and complete response to internal/external client queries
Experience
