Job Description
With the brands Audi, Volkswagen, Volkswagen Commercial Vehicles, SEAT, Cupra, ŠKODA, Porsche and Lamborghini and around 2,000 employees at the Munich location, the MAHAG Group is one of the largest car dealerships in Germany. As a subsidiary of the Volkswagen Group, we want to continue to grow.We are looking for a motivated and dedicated person to start as soon as possible on a full-time basis in MunichEmployee (m/f/d) in customer contact at the VW Zentrum Schleibingerstraße 12 - 16, 81669 MunichWhat awaits you:You are the "voice" of our dealership. As the communicative center, you represent our dealership primarily on the phone and are therefore the first point of contact for our customers. Outstanding service quality and customer satisfaction are the guidelines for your daily work. You will also support our dealership in many organizational and commercial tasks.Your tasks:Telephone and personal customer supportAllocation and scheduling of service appointmentsProcessing and forwarding (telephone) customer inquiries to the responsible contact personsEditing call logs
Responsibilities + Skills
Education
Confident handling of all electronic means of communication (telephone, computer, etc.)Communicative and competent appearanceDistinctive service and service orientation as well as high ability to work in a team
Experience