Job Description

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What you'll build As a Working Student (f/m/d) , you will be an integral support function for our world class SAP CX Customer Success Managers (CSMs), helping them manage their day to day business and ensuring smooth operational execution. You will work closely with the team on administrative, organizational, and analytical tasks, while gaining hands on exposure to customer collaboration, customer success practices, and global / internal business processes. This role is designed to support the team effectively while giving you the opportunity to learn how Customer Success works in practice in a global, customer-facing environment. Learning what CRM solutions really do, is a plus for you!Providing operational and administrative support for the day to day activities of Customer Success ManagersPreparing, maintaining, and documenting customer-related materials, initiatives, and internal processesSupporting the coordination and handling of incoming customers and internal requestsAssisting with the creation, update, and maintenance of customer presentations and internal documentationHelping to track, prepare, and visualize adoption, usage, and customer-related metricsSupporting the organization, preparation, and follow-up of customer meetings, presentations, and internal reviews