Job description
About the jobOur Customer Care Representatives are responsible for delivering a high level of courteous and efficient customer service in response to customer enquiries across multiple contact channels. You will be resilience and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and Trainers.Being the first point of contact for our customers.Providing general support and building engaging relationships on each and every customer call or interaction.Actively offer all HelloFresh products and benefits to our customers on all interactions in line with current demands.Investigating and resolving customer complaints and feedback.Work towards the Customer Care team KPI’s and targets set by the management team.Report and document any kinds of issues to the responsible departments.Actively suggest ways to improve internal procedures and processes.Run internal projectsMake every effort to support and positively reflect the HelloFresh brand to othersBeing an expert regarding company policies, tools and systems
Responsibilities & skills
Education
Demonstrating confidence while using all different channels (Phone, Email, Chat, Facebook Direct Messenger)Strong Customer Service attitude always keeping the customer in mindCommunicate to our customers in a highly positive manner
Experience
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HelloFresh
HelloFresh supplies wholesome home-cooked meals that require no planning, no shopping and no hassle. Every ingredient needed for our thousands of exclusive recipes is carefully planned, locally sourced and delivered to your door when it’s most convenient for ... Read moreMission: HelloFresh is on a mission to change the way people eat forever!As the world's leading meal kit provider, 69 million meals to 2.6 million active customers worldwide in Q3 2019 in 12 countries across 3 continents, and we are on track to deliver 260 million meals for the FY 2019. Yep, we’re that good.
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