We are looking for a Service Operations Specialist (f/m/x) who will be responsible for day-to-day service operations for the central Identity & Access Management system. Your key responsibilitiesManaging and supervision of the vendor responsible for RTB (Run-the-Bank) incl. operations as well as the management of smaller projectsSupporting S2/S1 incident calls for the One Identity Manager product; ensuring escalation of operational, regulatory, or other risks to managementSupporting audit requests (e.g., presentation of the solution, delivery of evidence) as well as monitoring subsequent implementation processesService operations (management of incidents, knowledge, problems and change)Ticket and process analysis to drive continuous improvements in implementations according to industry best practices, while also complying with safety regulations as well as control processes 

Excellent communication skills (English and German fluent)Knowledge of access lifecycle systems (with a focus on request & approval, provisioning, recertification, admissions/exits) is desired