Job description
The Operations Assistant performs a variety of clerical and administrative functions to assist the Operations Manager. They partner with the Operations Manager to supervise, motivate, and coach the Heart of House team to ensure all boutique operational functions are delivered to the highest standards in order to provide an impeccable client experience.What impact you can create at Chanel:Customer Experience/Customer RelationshipMaintain a strong client relationship by responding to all internal & external inquiries via telephone & email.Support the boutique sales floor as needed, welcome clients, art of wrapping, repair-intake, present new collections.Consistently provide the highest level of customer service and support to clients/colleagues. Heart of House OperationsInventory ManagementAssist with the inventory management process including RFID, Cycle counts, Year-End InventoryMaintain inventory integrity by proactively managing shrinkLead and execute the process of all incoming and outgoing merchandise within 24 hours.Maintain document retention as per the guidelinesOversee and ensure compliance of Customer Owned Goods, Chanel et Moi Repairs/Alterations, and Consignment.Be an expert on Chanel Standard Operating ProceduresReconcile and balance daily invoices based on the boutique.Ensure an adequate stock of boutique supplies and order as necessaryInspect and maintain a clean and well-organized boutique regularly, this includes boutique & heart of house. Partner with Boutique Management as required.Respond to Inter-Boutique Transfer requests in a timely manner using the appropriate toolsCreate, maintain and manage all Boutique invoices through our internal systemSupport with the spare part and alterations supplies orders according to guidelinesPartner with Boutique management to order, organize and allocate staff uniforms. Growth MindsetCoach and support the Heart of House team membersSupport Operations Manager in achieving Heart of House objectives and goalsActively participate in trainings and activities that support with professional developmentBe a champion of change management
Responsibilities & skills
Ability to lift approximately 15-20lbsHeart of House: Requires in-store presence to facilitate the opening and closing of the boutique; the receiving/shipping of inventory; to support sales to ensure optimal client serviceProficiency in an additional language(s) will be considered an asset, but not mandatory.
Education
Minimum 3-5 years in retail operations and/or stock experience.Strong knowledge of shipping and receiving;Customer experience oriented;Detail oriented; excellent organizational skills;Excellent verbal and written communication skills;Comfortable working with different departments and teams;
Experience
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METRO INC
Prepare, arrange and place the different products in shelves.Apply marketing standards (product rotation, monitoring of expiration dates, packaging as needed, etc.).Respond to customer needs and requests with efficiency and courtesy.Maintenance tasks of the back-market and the rows of the department.Collaborates in maintaining the store's customer service.Any other related task requested by his immediate supervisor.
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