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Customer Service Representative - Work Onsite In Waterloo, O
Job description
DescriptionWe are currently hiring for our ONSITE role at Waterloo, Ontario.What do we offer:Work in a state of the art office that is centrally located with close/easy transit access. Our office is located in Waterloo, Ontario.Restaurants/Shopping/Amenities within walking distance to the officePaid TrainingPay rate $18.50/hrIt is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.Diversity & InclusionTeleperformance is an Equal Opportunity Employer. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.RESPONSIBILITIESWork collaboratively as a team with a goal to achieve a high quality standard.Work in a high call-volume contact center answering an average of 100 calls or more.Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customerListen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customerProactively offer appropriate solutions that create high customer satisfaction.Exercise patience and empathy that resolve customer concerns.Identify and maximize opportunities to cross-sell and up-sell to existing customers.Track, document and retrieve information in call tracking databaseRespond to customer inquiries by referring them to published materials, secondary sources or more senior staffAdhere to our client’s policies, procedures and industry compliances.
Responsibilities & skills
Education
High School or secondary school diploma (or equivalent) required; College, University or post-secondary diploma (or equivalent) preferredMinimum 2 years of Customer service experienceEnglish Language proficiencyGood telephone customer service etiquetteSatisfactory background check.Excellent verbal communication skills, responding with appropriate feedback (avoid slang and jargon) -Ability to demonstrate empathy and understanding; diplomatic, polite and apologizes where necessary
Experience
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Teleperformance
As a global digital business services company, Teleperformance combines the most advanced solutions with data analytics and disciplined processes to help companies transform and run better. In the end, we just help organizations adapt to change and master the future. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.Our high-tech, high-touch approach blends the best of technology and empathy. We thrive in a diverse and inclusive culture that celebrates the differences and strengths of our people. The happiness, well-being, and safety of our employees remain our priority, and we are proud to be an Employer of Choice: 99% of our employees work in a certified Best Place to Work® or Great Place to Work® site.The future of work is here. Are you ready to take a giant leap towards a bigger and brighter career? We’ll help you get there. Take your career to greater heights with Teleperformance.Mission: We make people's lives simpler, faster, and safer by combining the most advanced solutions with data analytics and disciplined processes to help companies transform and run better - all powered by passionate people. We are inspired to deliver only the best in all that we do. ... Read more
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