Job Description
As a Technical Support team member, you will provide service, solutions and support to the networks, infrastructure, products and services supplied and operated by Telstra.Job Description Connect with Telstra Our purpose to build a connected future so everyone can thrive. And that’s where you come in, by helping our customers to connect: faster, better and smarter.We'll give you the tools and support to have ownership and accountability over your role. Here’s what you can expect from us Flexible working. We value flexible working arrangements and strive to provide them whenever possible. However, we recognize that certain roles and employment contracts may not allow for such arrangements.There when life happens. From Gender Affirmation Leave to Telstra’s Additional Leave Day, we give you time to spend away from work when you need it most.Pay for performance. We recognise outstanding contributions through our generous incentive programs.Parental Leave. A gender-equal policy for all parents so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.Unlimited learning. Level up your credentials with access to 17,000 learning programs. Learn ‘on the job’ and achieve university credits towards degrees and Masters programs.
Responsibilities + Skills
The drive to achieve and succeed in a challenging environmentTeam oriented and strong interpersonal/collaborative skillsA high level of self-awareness and emotional intelligence
Education
Exemplary Customer Service: Demonstrate exceptional customer service skills while assisting customers with their network service needs, ensuring their satisfaction and fostering positive relationships.
Experience