Job Description
Do you love helping developers solve challenging technical problems? Do you enjoy working with all types of developers from around the world? In this position, you’ll empower a wide range of developers that build for the Atlassian Ecosystem, including some of our Marketplace and Strategic partners.Our Developer Support Engineer role is a blend of technical and customer-facing engagements, where you provide support for our developer community (via JSD and online dev community) and help them to effectively build and manage new apps and integrations. In this role, you will be working across the Atlassian product suite, for both server and cloud hosting.Responsibilities:In this role, you will be:… working with Atlassian ecosystem developers and partners, helping them to build apps, customizations and migrate their apps from server to cloud and between different platforms (Connect to Forge)… the first line of defence in HOT incident management, including looping in relevant product teams and timely communicating the status of investigations to the developer community… partnering with relevant product and engineering teams internally to get help on the most complex cases… building monthly top driver reports equipping developer advocates with data insights to influence product teams
Responsibilities + Skills
Education
Strong customer handling skills, with the ability to de-escalate difficult situations with customers/developersExceptional soft skills, both internal and external communications via email, Slack and video conferencingExhibit strong team-oriented interpersonal skills and the ability to work with a wide variety of people and roles effectivelyStrong analytical skills, logical decision-making skills, proven ability to tackle problems and grasp new technologies, and the enthusiasm to continually evolve as a technical expert
Experience
Experience in scriptwriting (Python, JavaScript, Node, bash/shell)Experience in troubleshooting complex issues with browser developer tools and/or HAR filesStrong understanding of the REST APIs and working with webhooksBasic knowledge of Identity providers (OAuth, JWT, SSO, SAML, LDAP, AD)
