Job Description
The NSW SES serves the NSW community as the lead agency for floods, storms, and tsunamis as specified by the State Emergency Service Act 1989. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well-trained in the wide variety of roles they perform. About the opportunityThe Service Desk Officer provides effective first tier technical support to NSW SES IT users state – wide by resolving user infrastructure and systems queries directly or by escalating issues to the Senior Support Officer and works collaboratively with key support staff throughout ICT and externally through service providers.
Responsibilities + Skills
Demonstrate problem-solving skillsStrong written and verbal communication skills
Education
Thorough knowledge of AIIMS principles and processes, or willingness to obtain competence within 12 monthsDemonstrated experience and knowledge of Service Desk technologies and varied ICT environments including applications, systems and infrastructure
Experience
