Job Description

Your new roleAs a Service Desk Officer, youwill be the first point of contact for IT support within our organisation. Yourrole is crucial in ensuring smooth and efficient IT operations, enabling the team to focus on their core responsibilities.KeyResponsibilities Provide first-level support for IT-related issues and requests.Troubleshootand resolve hardware, software, and network problems.Maintain and update IT documentation and knowledge base.Assist in the setup and configuration of IT equipment.Monitor and manage service desk tickets to ensure timely resolution.Collaborate with other IT team members to escalate and resolve complex issues.Provide excellent customer service and support to all employees.