Job Description
Westpac is always on the lookout for Aboriginal and Torres Strait Islander Identified job seekers to Join Our Mob.In your new role, you will be making outbound calls and taking inbound calls from customers across different product portfolios, aiming to recover overdue balances. You'll use various tools and methods, like negotiation and questioning skills, and you'll also provide or refer customers for hardship assistance or suggest they seek independent financial advice. It's all about showing empathy and emotional intelligence to help our customers maintain their relationship with the bank.Your goal as a Hardship & Collections Consultant is to ensure that customers achieve fair, timely, and relevant outcomes to regain their financial health, while also protecting our business by safeguarding the Group's assets.These are full-time, permanent positions based at either Parramatta, NSW or Bedford Park, SA. Hybrid working is available after six months. You will work on a rotating roster with shifts between 8:15am - 8pm (NSW time) Monday to Friday, with the occasional Saturday shift.
Responsibilities + Skills
Motivation and a genuine interest to delivery outstanding service to your customersEagerness to learn and willingness to be a part of a supportive and collaborative team
Education
Experience
Prior experience in a collections/customer service environment.Great communication skills, both verbal and written
