Job Description

Your new roleIn your new role, your goal is to provide exceptional customer service and varied solutions to customers with overdue accounts (less than 60 days).You will take on a consulting role where you will demonstrate empathy and care when initiating outbound calls to our existing customersThe key function of your role will be to recoup existing debt from existing customers and negotiate a payment plan whilst maintaining excellent customer service and professionalismYou will initiate outbound calls to existing customers around their mortgages, loans and credit cardsYou will need to adhere to banking compliance guidelines and uncover any future needs for the customer