Job Description

The APS5 Case Management Officer will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex to complex enquiries. The role will be required to undertake activities and tasks using available information where options are not always evident. Responsibilities include:Researching and drafting responses for complaints, Ministerial and other documents as requiredAnalysing and assessing AAT Applications received by the AgencyManaging the requests for medical and functional assessmentsPreparing and filing Tribunal documents as required for AAT Applications received, within strict time framesAssessing and responding to risk from processes, including in terms of privacy considerations and priority