Job Description
Your new roleAs a Complaints Officer, you will be working in the Customer Service team and be the first point of contact for complaints or items needing investigation. Your day-to-day activities will include:Receiving complaints, resolving on receipt if possible, or escalating as required.Using well-established policy, principles, practices, and procedures to achieve resolutions.Working with internal and external stakeholders to review the enquiries and gather additional information.Ensure all information is recorded accurately.Preparing correspondence and reports for internal and external distribution.
Responsibilities + Skills
Education
Follow and adhere to company policies and procedures.Ability to manage competing deadlines and prioritise tasks.
Experience
Previous experience in an office administration or customer service.High level of interpersonal skillsAbility to have difficult or challenging conversations
