Workshop Supervisor Checks, Repair Processes

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day  Overview of the roleWe are currently looking for an experienced Workshop Supervisor to join our Service team in Abu Dhabi. The role is responsible for overseeing the day-to-day operations of the workshop, ensuring maintenance, servicing, and repair work for heavy-duty trucks is completed efficiently, safely, and to the highest quality standards.The successful candidate will supervise a team of technicians and service advisors, allocate work based on priorities and technical expertise, monitor job progress, support quality checks, and contribute to achieving workshop revenue, gross margin, productivity, and customer satisfaction targets.What you will doOversee daily workshop operations for heavy-duty truck maintenance, servicing, and repair activities.Allocate jobs to technicians based on workload, priority, and technical expertise.Monitor job progress, identify delays, and take corrective action to ensure timely completion.Support the achievement of workshop labour and parts sales targets, including revenue and gross margin objectives.Review and approve repair and service reports to ensure accuracy, completeness, and quality.Conduct quality checks on completed jobs and ensure repairs meet required standards.Guide technicians on complex diagnostics, repairs, and preventative maintenance requirements.Supervise, train, and support workshop staff, including mechanics, technicians, service advisors, and apprentices.Conduct regular toolbox talks, safety briefings, and ensure compliance with health and safety regulations.Prepare daily and weekly reports on job completion, downtime, resource utilization, and operational performance.Communicate job status, delays, and workshop challenges to the Service Manager and relevant stakeholders.