Job description
Job DescriptionReceive each guest call in a professional and friendly manner.Maintain effective communication with all related department to ensure smooth service delivery.Handle every query in a polite and courteous manner and exceed guest expectations.Maintain an up to date knowledge of the hotel and local services.Maintain an awareness of guest profile through the Opera guest profile system.Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.Take messages for guests and management as per the required standard.
Responsibilities & skills
Education
Energy and enthusiasm with an eye for detail.
Experience
Minimum 1-2 years experience in a similar role in a hotel.Fluency in English both written and verbal communication skills.Additional language is advantage.
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sofitel
First impressions are lasting. You are the beginning of an exceptional guest experience. As a Telephone Operator cum CID Agent, you will be actively engage with the guests and service their needs that reflect our exceptional experience delivery.About the HotelSofitel Dubai Jumeirah Beach is a luxury five-star hotel located in Jumeirah Beach Residence and opens directly onto Dubai’s most popular recreation promenade The Walk as well as the new beachfront low-rise leisure and retail destination The Beach. Luxury stays and culinary excellence are the hotel’s cornerstones. All 444 rooms and suites overlook the azure waters of the Arabian Gulf and Ain Dubai. Guests can indulge in exquisite international flavours at the Infini Pool Lounge and Café Concierge our all day dining restaurant Club Millésime.What is in it for you:
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