Job Description
HR onboardingEnsure efficient and sustainable HR operational delivery in the business taking proactive steps to avoid unnecessary people orientated disruptions to the business.Implementation (and supporting the development) of staff engagement initiatives.HR in Lead- Learning needs assessment, design, and training of relevant interventionsSupporting managers/employees through guidance and advice on employee relations matters.HR Capability, HR wellness, Total Rewards- Oversee all activities related employee wellness and recognition- External (AON) & Internal stakeholders.Corporate governance & flexibility with working hours – Hours may change based on operational requirementsWork closely with fellow members of the team to develop and implement tactical solutions to enable achievement of corporate targets. Operational HRBP visibility and accessibility is critical.Effective communication of information between the Account and all other relevant departments or stakeholders.Ensure all clients’ and Company goals are achieved aligned with the respective KPIsManage support, guide, advise and audit all things relating to Absence Management & Attrition Management based on retention strategyAble to work on Outlook, Excel and PowerPoint for HR presentations therefore attention to detail is vital.Understand and continuously reinforce group-wide initiatives. Support operations in their interpretation as required.Governance and Compliance- Provide HR policy guidance, oversee deployment of all HR policy elements across the division, review escalated cases and interpret policy as per organizational guidelines when required to ensure highest level of employee satisfaction.
Responsibilities + Skills
Education
Matric / EquivalentHR/IR Degree / Diploma (Essential)A minimum of 2-5 years experience in a HR / Team Leader role within the Contact Centre Industry EssentialExcellent analytical skills and exceptional attentional to detail.Exceptional Relationship Builder with all Stakeholders on all levelsAbility to working under immense pressure, multi-tasking and meeting tight deadlines.Must be able to demonstrate an understanding of the BPO Industry and the importance of managing performance.Track record of implementing and managing new and ongoing projects.Excellent verbal and written communications skills
Experience