Job description
Purpose of the JobThe Customer Services Training Facilitator equips the Customer Services Team with the knowledge and skills needed to meet customer service goals.This role develops training plans based on real-time data, quality assessments, and performance trends, ensuring effective delivery and addressing team and individual needs.They conduct ongoing training sessions, coaching, and evaluations to prepare agents for exceptional interactions, while also developing content for new products and updating knowledge resources.
Responsibilities & skills
Education
Matric Grade 12.Diploma/Certifications/Accreditations in Communications, Learning and Development, or equivalent.
Experience
+3 years in training facilitation or design and delivery, specifically in an operational customer services or retail environment.
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Shoprite Group
The Sales Representative is responsible for driving sales growth by managing and developing a portfolio of customers within the hospitality and catering industries (hotels, restaurants, cafes, catering companies, lodges, guesthouses, etc.). This role involves prospecting, relationship management, and revenue generation through consultative selling of food and beverage products. The representative must achieve sales targets, ensure customer satisfaction, and contribute to the company’s overall growth strategy.
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