Job description
The Assistant Operations Manager will play a key role in supporting the continued growth and operational success of the campaign. The successful candidate will be responsible for monitoring, evaluating, and improving the effectiveness of quality standards while leading a team of team leaders and advisors. This position requires a proactive approach to performance management, client relationship building, and operational excellence to ensure service level agreements (SLAs) and KPIs are met consistently.Main Responsibilities (but not limited to):Performance Monitoring & Analysis: Analyze and maintain all service level agreements (SLAs), implementing improvement plans when necessary. Ensure the team is meeting key metrics and targets, including attendance adherence, performance reviews, and client scorecard management.Team Leadership & Development: Select, train, develop, and manage the performance of direct reports (team leaders and advisors). Conduct regular one-on-ones and performance reviews, offering ongoing developmental coaching to ensure alignment with operational goals.
Responsibilities & skills
Data Analysis & Problem Solving: Comfortable analyzing operational data and solving complex problems. Able to identify trends and implement corrective actions to improve performance.
Education
Quality Management: Solid understanding of how quality standards and processes influence the achievement of business objectives.
Experience
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Teleperformance
We are seeking a Junior Business Insights Developer with expertise in Power BI to join our Central Business Insights team. This role is ideal for a motivated individual who is eager to learn and grow in the field of business intelligence. You will assist in developing, analyzing, and presenting business insights, utilizing Power BI and other reporting tools. You will work closely with senior team members to gain exposure to complex BI projects while contributing to impactful business decisions.
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