To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.Hello Future FNB Community Advisor Alternative ChannelWelcome to FNB , the home of the #changeables . We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.As part of our team in FNB Points of Presence (POP) , you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.Please note that this is a 12 Month Fixed Term Contract based at FNB Alternative Channel (Pick ‘n Pay Initiative)Are you someone who can:Build and maintain strong relationships with clients.Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner.Ensure compliance with rules and processes and has attention to detail.Educate customers to the correct Banking platform aligned with their needs.Connect with our customers by living up to our brand promise of “how can we help you?” at all times.Analyse customer data and recommend tailored solutions.Achieve sales results by providing contextual and integrated financial solutions to customers.Conduct yourself in an ethical manner.Takes accountability for own performance, personal and career development.Show empathy with customers.Stay updated on industry trends and product knowledge.Willing to work on a shift structure  Qualification & Experience RequirementMinimum Qualification: Grade 12/ NQF Level 4Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS1–3 years of experienc e in customerfacing environments, service delivery, or client support within financial services You will be an ideal candidate if you possess the following:Excellent communication and relationshipbuilding skills and an ability to engage diverse customer needsConfidence in guiding customers toward digital and SelfService solutionsAbility to identify sales opportunities and support portfolio growthHigh levels of accuracy, discipline, and adherence to processStrong organising, planning, and timemanagement capabilityCommitment to delivering consistent, exceptional service

Confidence in guiding customers toward digital and SelfService solutionsAbility to identify sales opportunities and support portfolio growthHigh levels of accuracy, discipline, and adherence to processStrong organising, planning, and timemanagement capabilityCommitment to delivering consistent, exceptional service