As part of our FNB Points of Presence (POP) team, the Community Advisor plays a critical frontline role in delivering excellent service to customers ensuring they are served promptly, their needs are understood, and their requests are processed accurately and efficiently. This role contributes to business growth by driving exceptional customer experiences, growing the client base, and supporting sales and service delivery aligned to FNB’s standards.Now’s the time to imagine your potential in a role where service excellence, customer understanding, and operational effectiveness come together.Please note that this is a 12-Month Hourly Rate Contract (FNB Branch)Are you someone who can:Serve customers promptly and professionally, ensuring their needs are fully understoodDeliver an excellent customer experience aligned to Balanced Scorecard service standardsAchieve net profit growth through effective sales and service supportManage the migration of customers from traditional transactions to SelfService and digital channelsGrow the active customer account base to expand overall client engagementIdentify and maximise crosssell opportunities to strengthen customer relationships

Confidence in guiding customers toward digital and SelfService solutionsAbility to identify sales opportunities and support portfolio growthHigh levels of accuracy, discipline, and adherence to processStrong organising, planning, and timemanagement capabilityCommitment to delivering consistent, exceptional service