Job description
The associate in this position takes inbound communication from both internal and external customers via telephone, letters, e-mail and/or social networks. Provides excellent customer service via active listening and professional communication. Identifies, categorizes and resolves root causes of customer issues including technical support on installations and parts inquiries. Identifies problems that he/she cannot resolve and escalates them to appropriate leader within the department. Takes ownership of customer issues and provides complete end to end issue resolution by utilizing resources available.Key Responsibilities:80% Customer interaction including inbound customer concerns, outbound customer follow-up and issue resolution.20% Customer issue resolution including follow up to internal and external resources. Other activities as assigned by leadership.
Responsibilities & skills
Education
Must be eighteen years of age or older.Must be legally permitted to work in the United States.
Experience
Retail Experience to include Suggestive Selling skillsHome Improvement ExperienceTechnical aptitude for troubleshooting
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The Home Depot
You may’ve seen our stores in your neighborhood because if you’re like 90% of the U.S. population, you live within 10 miles of one of our stores. Our 2,200 retail stores are an important part of our company and it takes a big behind-the-scenes team too. Let’s look at some of the reasons why more than 400,000 people choose to work with us:• We are the world’s largest home improvement retailer. Our scale and resources let us have a huge impact on the world of retail and in local communities.• In addition to our stores, we have distribution centers across the country and corporate offices in several major cities. There’s a good chance your next opportunity could be right in your backyard.
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