Job Description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job OverviewThis role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty. Job Responsibilities:Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needsUtilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagementComplete required training to build knowledge of retail processes, systems, and wireless technology innovationsCollaborate with colleagues across channels to support a seamless customer experience and contribute to team initiativesAlso responsible for other duties/projects as assigned by business management as needed