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Techno Functional Consultant - L2 Reduction In Process/
Job description
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Job DescriptionRole PurposeThe purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution.ResponsibilitiesBridging the gap between project and support teams through techno-functional expertiseFor a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment.Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines.Provide techno-functional solution support for all the new business implementations while building the entire system from scratch.Support the solutioning team from architectural design, coding, testing and implementation.Understand the functional design as well as technical design and architecture to be implemented on the ERP system.Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production.Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions.
Responsibilities & skills
Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency.
Education
Contribution to customer projects: Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT.Automation: Process optimization, reduction in process/ steps, reduction in no. of tickets raised.Skill upgradation: # of trainings & certifications completed, # of papers, articles written in a quarter.
Experience
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Wipro Limited
• Program Management experience for at least 2 end to end big implementation in any Oracle Ebs/CRM/Billing/Invoice application.• Expert in Stakeholder Management, Team Management, Commercials, Deliverables, Timeline• Prior experience of connecting at CXO / Business Leadership level• Prior experience of ministry experience in KSA• Excellent communication, presentation and negotiation skills
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