Job Description
At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.Key job responsibilitiesAs a Delivery Station Customer Service Agent, you will be responsible for:Communicating with customers directly on the telephone.Empathizing, earning the trust and instilling confidence with the customer their issue can be resolved.Deep diving with the customer to remove barriers for delivery and providing accurate information with the expectations of delivery.Providing exceptional attention to detail on every case and issue.Proactively finding solutions to problems with limited guidance.Establishing and cementing strong collaborative working relationships with multiple workgroups within station. Through face-to-face communication and virtual correspondence.Communicating effectively with senior leadership to highlight barriers and form solutions.Working confidently at pace with multiple online platforms and tech systems.Working in a fast-paced environment, within a restricted time frame.Working a Full-Time (40+ hours per week) scheduleWork in an environment where the noise level varies and can be loud (hearing protection will be provided)
Responsibilities + Skills
Education
Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech companyExperience working in fast paced environments, and managing workload even during times of stress, or escalated activityExperience with Microsoft Office including Outlook, Word, and ExcelSpeak, write, and read fluently in English, and have the ability to take direction in EnglishSpeak, write, and read fluently in ArabicAdvanced and adaptable interpersonal communication skills.
Experience
