Job Description

Account Manager (Delivery Partner Manager) manage the DSP relationship across the entire lifecycle of the business. As trusted advisors, Delivery Partner Manager, work alongside DSPs to help solve their biggest challenges at a programmatic level, influence their business planning and strategy, and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are set up for success.Key job responsibilitiesAs a Delivery Partner Manager, you will partner with 25-30 DSP owners across the Kingdom of Saudi Arabia including entrepreneurs with no background in the logistics industry, or seasoned logistics carrier (Depending on business program)Work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics.Collaborate with an integrated internal team of Program Managers and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements.Support owners by removing obstacles and improving financial, operational, and safety practices at the network level.As Lead, Delivery Partner Manager will do this by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally.They will collaborate frequently with a wide array of integrated internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet and network health to name a few. The Delivery Partner Managers support owners by removing obstacles and improving financial, operational, and safety practices at the network level. They facilitate and execute Monitoring and Enforcement Policies (MEP) and build two-way feedback channels with OTR teams, DSPs and WW/EU Product and strategy.