Job description
What will I be doing? As Front Office Coordinator, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:Assist the Front Office Manager with daily Front Office operationsProvide prompt service and actively seek opportunities to drive Guest satisfactionEnsure the team are kept fully aware of any relevant feedback from either the Guests or other departmentsManage, resolve or escalate any and all Guest complaints quicklyWork with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing eventsAdvise team of any special events or VIP Guests in the hotel for events or for general accommodationsEnsure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
Responsibilities & skills
Excellent grooming standardsFlexibility to respond to a variety of work situations
Education
Excellent interpersonal and communication skillsCommitment to delivering a high level of customer serviceAbility to work under pressure
Experience
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Hilton Hotels & Resorts
Experience an unforgettable stay at Hilton Riyadh Hotel & Residences, located near the city center and business district. Choose from guest rooms, suites, executive suites, family suites, spacious studios, and one, two, and three bedroom apartments. We guarantee interconnecting rooms upon request for large families and groups. Our hotel is linked via sky bridge to the Granada Mall, offering upscale restaurants, stores, a hypermarket and a games area for kids.Set close to Granada Business Park, Business Gate and Financial districtConnected to Granada Shopping Mall with dining optionsSpacious rooms and suites with city views eforea Spa, fitness center and pools; Kids ClubA lobby lounge; 4 restaurants with local & international fare11 meetings rooms, nearby business center, pillarless ballroom for 4,200 guests
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