As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goalsProvide effective leadership to the hotel management team and team members to ensure targets are met and exceededRespond to audits that are completed by the company to ensure continual improvement is achievedPlan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectationsComply and exceed hotel and company Service StandardsEnsure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action

A degree or diploma in Hotel Management or equivalent

Strong commercial acumen, preferably with experience in Food and Beverage or Rooms ManagementExperience in managing budgets, revenue proposals and forecasting results