Address and troubleshoots issues escalated by the Service Desk involving workflows, interfaces, and applications, with a focus on clinical, medical and biomedical applications of KFSH&RC. Helps ensure the optimal usage of applications to meet the changing needs of the business.Essential Responsibilities and Duties 1. Supports troubleshooting L2 issues escalated by the Service Desk involving workflows, interfaces, and applications, with a focus on clinical, medical and biomedical applications.2. Communicates downtime and other issues to relevant stakeholders and report back to stakeholders upon resolution.

6. Supports assisting end-users with packaged application report development.7. Follows prescribed system safety and security procedures of computing environment.8. Follows all Hospitals related Policies and Procedures.

One (1) year of related experience with Masters, or three (3) years of related experience with Bachelors Degree is required.