The Learning Associate/Trainer is responsible for the coordination and execution of training for all process paths in the Fulfilment Center. Trainers evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfilment Center workforce.Key job responsibilitiesWilling to work flexible schedules/shiftsAct as a supervisor for Instructors and Peer Trainers with new hiresDeliver Instructor training, observation and coaching to the MENA StandardEnsure training records are kept up to date through the consoleEnsure MENA training materials are kept and delivered against MENA standard and provide a positive learning experienceUse and analyze data on a daily basis to improve NH learning experienceFeedback to Instructors and Peer Trainers on their delivery and new hire (NH) groups performanceOrganize (Instructors assignment) and monitor cross training for the operations to support peak skill requirementsWork with operations on a skill matrix to highlight gaps for critical role trainingSupport operations with the delivery of critical role trainingImprove processes from gathering feedback and analyzing dataSupport the recruitment of Instructors and Peer TrainersAttend meetings when required and provide information requiredWork in partnership with the agency managers to improve new hire performanceSupport MENA level projects with feedback and improvements

1+ years of Microsoft Office (Word, Excel, and Outlook) experiencehigh school diploma or equivalentWork a flexible schedule/shift/work area, including weekends, nights, and/or holidaysWork 40 hours/week, and overtime as required